All wet material removed.
Have you had a toilet overflow, a pipe burst, a washer malfunction or walk into a basement completely flooded by rainwater? Water can seep into almost every material and cause irreversible damage. When water saturates your carpet or walls, you will need to make decisions and make them quickly! Do not waste time contemplating how to clean up the water, each hour counts when water is involved. The longer water sits in porous material, like carpet or drywall, the sooner bacteria and microbial growth begins to grow.
One of the prime locations for microbial growth to spread is in a humid room with sopping wet carpet and walls. What do you do? Grab a shop vac and suck it up? Grab a slew of towels and cover the floor while dancing on top of them, hoping they will absorb all of the water? Grab all the fans you own and try to set them in just the right places, hoping that everything will dry out in time? Go ahead and try those techniques, but you will have a huge and more costly headache to deal with in a month.
If you choose to call a restoration company, be sure to call one who has the certifications to back up their work.
SERVPROs all over the country are locally owned franchises, and the majority of them are run by the actual owner. At SERVPRO of Aurora I know that our project managers, office staff, marketing team and even the owners are WRT IICRC certified. That means they know everything it takes to get water out of your home or business.
We are not magicians; we can not save all carpet and walls, but we can certainly extract the water from the affected areas and remove any wall that is not salvageable, ultimately leaving you a clean, bacteria-free slate to work with. We even have a construction division that can help you get your home back to preloss condition. Do not waste time trying to clean up a disaster on your own or have the local neighborhood handyman clean it up, just call SERVPRO of Aurora and we will walk you through the process. You will be informed and updated of the restoration/mitigation process throughout the entire job so that nothing is questionable. We are your go-to! Give us a call even if you just have a question and we will be happy to help.
-Your SERVPRO of Aurora Marketing Coordinator, Danielle Neff
Wisconsin Freeze 2019
Cleaning up after this Hotel flooded from a burst pipe.
During the 2019 Polar Vortex, Madison, Wisconsin experienced plummeting temperatures of minus 26 degrees. Residents prepared for the storm, bundled up and took cover indoors, but that wouldn't stop the freeze from reaching inside. As the temperatures dropped, pipes burst inside homes and businesses. Home and business owners were facing a world of headaches and in need of professional restoration/mitigation services. A number of local restoration companies jumped to the opportunity to provide service for their community, unfortunately, there were not enough resources to provide service for everyone at once.
Back in Parker, Colorado, a locally owned SERVPRO waited for the distress call.
A little after 5 o’clock on February 1st, the crews at SERVPRO of Aurora received the notification that they would be traveling to Madison to provide restoration and mitigation services. The production crew packed their bags, filled the trailers with tools & specialty equipment and set out on the journey to Wisconsin.
A little tip from our SERVPRO Heroes
When a flood occurs, SERVPRO of Aurora professionals know that time is crucial. The longer floodwater sits and seeps into carpet, walls, and contents; the greater the chance is of mold forming and causing near to permanent structural damage. It is important to take action immediately after structure floods, if not you could be looking at a very costly restoration project.
- Remove water as soon as possible
- Dry out the wet areas using dehumidifiers and fans to move air around, discouraging the growth of mold.
- Freeze your assets or sensitive documents.
The Camp Fire Devastates Paradise
SERVPRO of Aurora Cares
The Camp fire of Northern California was one of the most deadly wildfires since the 1918 Cloquet fire. Local restoration companies were swamped with fire restoration projects, and only able to schedule restoration appointments weeks out. The Disaster Recovery Team at SERVPRO of Aurora was invited to Paradise California in order to provide fire damage repair & restoration services for home and business owners. The Disaster Recovery Team eagerly accepted the invitation, prepared their vehicles and set out on the road to Paradise.
The residents of Paradise left a lasting impression on one of our Disaster Recovery Team representatives; Sarah C. shared her account of the time she spent in Paradise.
“I arrived in Paradise on December 16th, and the devastation was insurmountable! It was foggy and rainy that day with the eerie feeling of a town stuck in time from the evacuation over a month prior. Buildings and neighborhoods were completely burnt to the ground with only a few structures still standing, practically untouched from the flames. These would be the residents and business owners I would spend the rest of my time getting to know during my time in Paradise. Some folks lost their home and neighborhood, but their business was spared, or just the opposite, losing their business or place of employment and finding their house to be the only one standing. Getting to know the kind hearted people of this community was reassuring because I know they will bring it back to the beautiful town it once was. I was truly inspired by the stories and brave acts of the residents in Paradise who helped neighbors, animals, and strangers through this difficult time. I wish all the best to them in a time of stress, reflection, and rebuilding.”
The SERVPRO Disaster Recovery Team send out their thoughts and prayers to the residents of Paradise. We know that the months to come may be difficult. Fire restoration, mitigation and rebuild is not always a quick and easy process, but we will do everything we can to make it “Like it never even happened.”
“Our hearts go out to the residents of Paradise and those affected by the Campfire. Words cannot express what the residents of Paradise have experienced, and are still experiencing; we offer our deepest condolences.”
SERVPRO Provides a Workforce Training Program Through Arapahoe Community College
Workforce Training Program
SERVPRO of Aurora partners with Arapahoe Community College to provide employees with a workforce training program. Workforce training prepares workers with the skills necessary for a specific type of job.The training program offers career development opportunities which will be accessible to all staff members and new hires. Learning opportunities will include mentorship, online training, group collaboration and trying something new without the fear of failure.
SERVPRO will provide course material which will be implemented in the training program.The training program provides its participants with new skills, enhanced resumes and long-term employment opportunities.
Course participants are trained on the technology they need to succeed in specific job roles. Qualified restoration, mitigation and construction professionals will teach participants through actual demonstration of standard industry methods using a structured course syllabus. Employees have the opportunity to take advantage of learning new skills which enhance their value in the workforce.
- Production Crew Expectations
- Carpet & Upholstery Cleaning
- Water Damage Mitigation
- Fire Damage Restoration
- Documentation/Job File
- Personal Protective Equipment
- Handling Material & Safe Lifting
We believe in providing our employees with the tools they need in order to succeed in the workforce and in life. We want to ensure our employees have the knowledge and skills needed to fulfill future roles.
Boarding Up Broken Windows
Fire Damage Board-Up and Roof-Tarp Service
Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, the SERVPRO Franchise Professional can board up missing windows and walls and place tarps on damaged roofs.
Vandalism and graffiti can be very upsetting. It can range from relatively minor pranks to malicious destruction of property. Often simple acts of vandalism, like breaking a window, can cause significant water and mold damage if not addressed in a timely manner.
SERVPRO Franchise Professionals will act quickly to remove broken glass from inside & outside your home or business and effectively board up all windows securing the inside of the building.
What About Other Types of Vandalism?
In addition to boarding up, SERVPRO professionals can remove spray-painted graffiti from exterior walls, they can also clean driveways, walkways, asphalt, metals, wood, glass, plastic, and masonry. Their highly trained technicians can offer the following services:
What to Expect When SERVPRO Professionals Provide Board-Up for Your Home or Business
- Temporary secure enclosure
- Roofs will be temporarily secured with tarps
- Fencing can be provided as an extra measure
- All openings will be temporarily secured
Call us at 303-576-6868 if you have any questions or concerns.
SERVPRO Offers Many Services
If fire or water damage sidelines your business, you need a professional restoration company to quickly restore your property. Every hour spent restoring your business is lost revenue and productivity. Commercial restoration presents unique challenges and we have the training, experience, and resources to handle any size disaster. Learn more about our commercial services:
With over 1,700 Franchises in the U.S. and Canada, SERVPRO is a trusted leader in the restoration industry and is dedicated to providing quality service. Our highly trained technicians respond quickly, whether you need water damage restoration or simply need your upholstery cleaned. You can depend on SERVPRO of Aurora for these residential services:
Hire Professionals Who Understand
Whenever you have a problem with your home, the first impulse is usually to tackle the problem yourself. Sometimes this can be the right choice, and the problem’s easy enough to solve on your own. Other times it’s much safer and smarter to call in the pros from the beginning.
Tracking down tricky leaks is one of those times. Sure, some leaks are easy to track down, but water has a way of traveling odd paths. So once finding a leak gets tough, then it’s time to call in some help. And here’s why:
They Know Where to Look
Water can travel strange paths before it finally comes out into your home, and you might be surprised how far it can come. That discolored spot on your basement ceiling could actually be caused by a leak in your roof, or your wall on the opposite side of the house.
Professionals have tracked down hundreds, even thousands of leaks over the years. That experience gives them a wide variety of usual suspects to check, and a good number of unusual ones, too.
They Know What to Look For
That slight, turquoise line along your copper pipe? That’s where water has run along the outside and caused the copper to oxidize. It’s a sure sign that a leak is sending water traveling on the wrong side of the pipes.
Pros know these and dozens of other signs. What looks like a bit of dirt to you might indicate a serious leak in your roof, foundation, or wall. Or it might just be some dirt. A professional will be able to know the difference for certain.
They’ve Got the Right Equipment
Most of us can only use our eyes or sense of touch to lead us to water, but not the professionals. They have a wide variety of specialized equipment that can sense moisture and humidity through walls or probe underground for water deposits using ground penetrating radar.
This equipment can be expensive to buy and tricky to use. They have years of experience using the equipment, and know how to put it to good use.
By using a professional in the first place, you remove that step from the process, saving you money and getting the leak repaired sooner.
Your Local SERVPRO Shares Tips
When you live in Colorado, you can usually count on one thing - there will always be at least one blizzard during the winter season. Everyone knows the standard checklist when preparing for old man winter, including the dreaded run to a crowded grocery store to stock up on milk, bread and eggs. But here at SERVPRO we have a few tips for things you may have forgotten or not thought of:
- Keep all electronics you may need, including cell phones, tablets and entertainment for the kids fully charged when you know a storm is coming. This way if the power goes out, you still have a full 100% instead of starting at 25%.
- Keep one or more portable battery packs fully charged for when the juice runs out on your electronics. If you are in a pinch and need to charge an electronic device, remember that most can be charged in an automobile - Just remember to start it and let it run while charging so you don't drain the battery in your automobile.
- Keep extra coolers and empty your ice maker into large storage bags for a few days before the storm. This way if you lose power you can keep your refrigerator or freezer items cold as long as possible.
- Keep books, playing cards and board games easily accessible in case boredom sets in.
- Make sure to check your supply of items such as pet food, formula and diapers for children, toiletries and medications.
Stay safe and remember that we are always here to help!
SERVPRO Professionals Understand Holiday Disasters & Can Work With Your Insurance Provider
Behind their charming facades, our homes hide an inner holiday Grinch. Flickering candles? Fire hazard. Snow-dusted walkway? Think slip and fall. Pyramid of presents? Burglary bait. Here's how homeowners insurance helps you recover financially.
From dehydrated Christmas trees to overworked outlets, the halls are decked with fire hazards this time of year. Candle fires, in particular, hit their annual peak on Christmas, New Year's Day and Christmas Eve, according to the U.S. Fire Administration.
Allstate's median home fire claim during the holiday season is about $70,000, says Glenn Shapiro, the company's chief claims officer.
Covered by: Within homeowners insurance, dwelling coverage pays for home repairs and personal property insurance covers belongings.
Wrap it up: Ask your insurer for help pinpointing your home's rebuilding cost. "It could be years since you bought the policy, and building costs may have increased," Shapiro says. If the reconstruction cost exceeds your dwelling insurance amount, boost your limits accordingly.
Theft is a common source of holiday homeowners insurance claims, Shapiro says. In some cases, our own behavior fuels the problem. For instance, two in three people have gifts delivered despite not being home to receive them, according to a 2015 Allstate survey.
Covered by: Personal property insurance covers stolen items. This can include packages plucked from your stoop, says Chris Hackett, senior director of personal lines at trade group Property Casualty Insurers Association of America. To make a claim, you'll need to file a police report.
However, if only a couple of items go missing you might not benefit from a claim, Hackett cautions, because the payout could be less than your deductible.
Wrap it up: Consider lowering your personal property coverage deductible. Although your rates would increase, your insurance would stretch further if you need to make a claim.
Say you undercook dinner and send relatives to the hospital. Or maybe someone breaks a hip on your icy walkway. You could end up on the hook for medical costs when you host holiday get-togethers.
Covered by: The medical payments coverage within home insurance pays for injuries that guests sustain on your property. You also have liability insurance in case you're sued, Shapiro says.
Wrap it up: Insurance limits for medical payments are usually low when you buy your policy, Hackett says. A bare-minimum policy pays about $1,000 per person, making this good coverage to beef up before welcoming the holiday herd.
Water damage from frozen pipes
Leaving home can be as problematic as playing host. As an example, Shapiro points to insurance claims involving frozen pipes. If an unoccupied house gets too frosty, water freezes and expands inside the pipes, increasing chances of a burst.
Covered by: Water damage from burst pipes is covered by standard home insurance, Hackett says, including damage to your house and soaked belongings.
Wrap it up: Check the fine print in your policy regarding frozen pipes. You might need to take certain preventive action before vacations to make a claim, such as shutting off your water or leaving the heat on.
We Are The Professionals
Don't Use Bleach
We receive this question many times from concerned callers: "Can I just spray bleach on it?"
Using bleach to take care of mold was once recommended by agencies such as OSHA and the EPA. However, they have since been revised after research revealed that the "do-all, be-all cure" for killing microbial growth, actually had the opposite effect. First, let us take a look at how mold forms to understand why using bleach is not effective.
Mold needs water, food and typically a warm temperature to grow. This illustrates the first reason to call SERVPRO: If mold is growing, chances are that the materials are wet. There has likely been a water loss of some sort, and until it is properly dried, mold will continue to grow.
The chlorine in bleach, due to its ionic composition, cannot penetrate porous surfaces. Porous surfaces include materials such as drywall, ceilings, wood, carpet and many others. Spraying bleach on the mold will only kill it on the surface. Many people do not know that mold actually has roots called hyphae. These roots will still remain in the porous material and eventually rise to the surface again. Remember that bleach contains both chlorine and water. The chlorine cannot make it below the surface - but the water can. Thus, you are actually replenishing the mold with one of the key things it needs to grow - water! Secondly, it will "bleach" the color, making it appear that the mold is gone. Again, this is only on the surface.
At SERVPRO of Aurora we use specialized products, designed to travel deep into porous surfaces to remove mold at its roots. Sometimes we cannot remove the mold from the material and the material must be completely removed from the home for the safety of you and your family. Our technicians are trained to differentiate between what can be safely cleaned and what cannot. In addition, live mold releases spores into the air. The air in your home may need to be treated with specialty equipment to make sure that all spores are removed.
What Should You Do When a Water Disaster Strikes?
It happens when you least expect it. You take the steps to the basement, and when your foot hits the floor, you step onto wet carpet. Yuck. You have no idea where the water is coming from, or how long it’s been there.
After the initial shock and confusion, you may find yourself asking, “What do I do now?”. The following steps can help you navigate the process of managing a water loss in a quick, effective manor, reducing the amount of damage to your home, and keeping overall cost to you as low as possible.
Stopping The Source
Stopping the flow of water is the first step to getting on the right track. Shutting off the water to the appliance or area that is leaking is important to being able to fix the leak. If you are able, shut the water off to this area, or to the whole house if you are unsure of where the water is coming from.
Once the leak is identified, or even if you are unsure of the cause, calling a Licensed Plumber to identify and fix the problem is highly advisable. This ensures that the leak is fixed correctly, and/or that the appliance in question is properly repaired or replaced.
Keeping Damages to a Minimum
Once any amount of water has leaked into your home, there will be damage. However, you can keep this damage to a minimum by calling SERVPRO as soon as possible. The sooner we arrive, the sooner we can begin to clean up and minimize the damage, potentially saving you thousands of dollars in home repairs.
Also, the less time the water spends saturating the materials in your home, the lower the likelihood is that your home will develop mold and microbial growth.
Water leaking into your home is never desirable. Sewage leaking into your home can be considered a nightmare, especially when it affects a large area or multiple levels in your house. Exposed Sewage can create a risk of mold and microbial growth, as well as illness for those in the home. Prompt clean up and neutralization of contaminates is the first priority.
When sewage backs up through drains or toilets, the first thing to do is call a Licensed Plumber, or your city Water and Sewer Provider. Finding the source, and ensuring that there is not another sewage loss in your home is key to preventing multiple mitigations from being needed, and ultimately keeps the cost to you to a minimum.
Once SERVPRO is on site, an initial assessment will be made of the damages and projected time needed to dry the structure. Also, an assessment will be made of the materials affected, and it will be determined if those materials can be dried, or will need to be removed.
If your contents, such as furniture, boxes, clothing, and decorative items cannot remain in place while drying, SERVPRO provides moving and pack out services for on site or off site storage while mitigation is taking place.
The average mitigation takes about 3 days, but could take less or more time depending on the level of saturation and the scale of the loss.
SERVPRO Technicians and Crew Chiefs use a variety of equipment and tools to ensure proper drying, included but not limited to Dehumidifiers, Air Mover Fans, and Non-Invasive Moisture Monitors.
Once ensuring that your home has met dry standard, SERVPRO Crew Chiefs and Technicians will remove all equipment and remove any items brought into your home. If materials have been removed, SERVPRO will be happy to refer you to a Contractor for rebuild services.
If no rebuild is needed, you should be able to return to normal life in a clean dry home.
These steps can help guide you through the stressful time of water loss in your home.
Feel free to call SERVPRO at any times with questions about mitigation, water damage, or clean up services.
Water damage is never pleasant, but with SERVPRO you can assure a professional and quality cleanup.